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Frequently Asked Questions

We know you have questions so we've put the most common ones below with their answers. But if you don't see what you're looking for, please feel free to contact us toll free at 1-866-714-5411 or by email

HOW DO YOU MAKE SURE YOUR PRODUCTS ARE FREE OF THE TOP FOOD ALLERGENS AND GLUTEN

While no one can guarantee any product as 100% allergen free, our Quality Assurance (QA) program is highly controlled and multi-faceted. For more specifics, please review our Ingredients Statement and Allergen Declarations.

ARE YOUR MINI CHOCOLATE CHIPS SOY, DAIRY AND NUT FREE?

Dark chocolate chips often contain traces of dairy and nuts and most chocolate contains soy lecithin. However, our chocolate chips are free of all of the top food allergens which includes dairy, peanuts, tree nuts and soy.

ARE YOUR PRODUCTS CONSIDERED GLUTEN FREE?

Yes, all Libre Naturals products, are 3rd party certified Gluten Free by The Gluten Free Certification Organization, which is indicated on every product label. GFCO's requirements are that all products must show no detection of gluten down to 10 parts per million (ppm) which is lower than the gluten free regulation (20 ppm). Here is what the logo on each package looks like:

Gluten Free

ARE LIBRE NATURALS PRODUCTS CONSIDERED NATURAL?

Because Canada has a strictly defined natural definition that can sometimes be confusing (i.e. organic products may not be considered natural, depending on their processing), most of our ingredients are considered natural but not all.

For example, our sunflower oil is not considered natural because it is refined but our organic cocoa is because it has not been alkalized. Without getting into the processing details of every ingredient, we can state that all of our products are manufactured without preservatives, colours and artificial flavours.

DO YOU USE GENETICALLY MODIFIED INGREDIENTS (GMOS)?

No. In Canada, a non-GMO statement on any food product must be verifiable according to labeling laws under the National Standard so we carefully manage documentation to verify that claim on our product packaging.

All of our ingredient suppliers have provided us with statements to affirm that the ingredients they use or the seeds they grow are not genetically modified. Very few of our ingredients even have genetically modified versions used in farming.

ARE YOUR PRODUCTS KOSHER?

Yes, all products have been certified Kosher pareve since April 2005 by BC Kosher out of Vancouver, British Columbia, Canada, which is now known as Kosher Check.

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

All products have a best before date indicated on the package that indicates when they are of the best taste and quality while still unopened. After the best before date, the products may be dry, stale tasting and not as visually appealing and products with seeds in them may be rancid. While not harmful, your enjoyment of these products will be reduced.

When purchasing items from the online store at regular price and kept at room temperature and out of direct light and heat, all retail packaged products have at least 3 months of shelf life when they leave our facility. Items in our short-dated section are on sale because they have have less than 3 months until the best before date and that date is indicated in the product details.

Freezing is suitable to extend the best before date by up to 6 months as indicated in the question below.

CAN YOUR PRODUCTS BE FROZEN?

Yes, all of our products can be frozen. We recommend freezing tightly sealed packages under regular conditions for no longer than 6 months. You may then use the products for 6 months past their indicated best before date as long as they remain sealed.

DO YOU HAVE SUGAR IN YOUR PRODUCTS?

Yes. We use organic evaporated cane sugar and rice syrup as sweeteners and maple sugar specifically in our blueberry maple granola. We pride ourselves on having less added sugar in our products compared to many brands, including those that are in the natural/organic food aisle.

ARE YOUR PRODUCTS PLANT-BASED/VEGAN?

Yes, all products are sourced from ingredients that use no animal by-products, including in processing. One of the reasons we use organic cane sugar is because organic certification does not allow sugar to be filtered with bone char.

Vegan

CAN I EAT LIBRE NATURALS PRODUCTS IF I'M DIABETIC?

Most definitely! The Canadian Diabetes Association does not recommend cutting out specific foods. Libre Naturals Granola Bars have also been reviewed by a registered dietitian. She has indicated that diabetic or hypoglycemic individuals can certainly make our bars part of their diet and that the healthy fats, protein and whole grains included in the bars will slow down the absorption of sugars.

WHERE CAN I PURCHASE YOUR PRODUCTS?

Libre Naturals' products are sold mainly in natural food and health stores in many states. Check out a location close to you on our Store Locator page.

We update this list regularly but it is a good idea to phone your local store before you go to be sure they have the products you want. If you can't find the products you want in your area, we'd be happy to take your order in our online store.

HOW DO I GET MY LOCAL STORE TO CARRY THE LIBRE NATURALS PRODUCTS I LIKE?

Retailers can be quite responsive to their regular customers requesting products. It is helpful to print off a Product Request Form and take it to your local store's manager and/or buyer. Check back to see if they will honor your request and let us know when you talk to the store so that we can follow up with them as well.

Of course, if your store does decide to stock your favourite products, be sure to go back and support your store or else you may find they will only stock our products once.

CAN I BUY WHOLESALE FROM LIBRE NATURALS?

Absolutely! We welcome inquiries from retail stores, coffee shops, schools, camps, vending, hospitals, the hospitality industry and other foodservice companies and we would be happy to serve you. Please provide us with your details on our Wholesale Contact Form.

ARE YOU A GREEN COMPANY?

We do our absolute best to apply green initiatives to everything that we do. Some examples of that include purchasing Forest Initiative corrugated cases for our products, programming the heat to a lower temperature at night and weekends, and recycling everything from batteries to printer cartridges in our office. We've even put in motion sensor lights so that lights turn off automatically if no one is in the room.

But we don't advertise as being green because there are some areas where we're not able to yet be truly green. An example of this is with our granola bar packaging. In order to get the shelf life we need without preservatives, we use a polypropylene layered package. While it is a plastic that could be recycled, most cities don't yet have the facilities to separate out this kind of packaging.

We'll keep working to reduce our waste and energy usage one step at a time while balancing the need to have products that meet the requirements of both our consumer and wholesale customers.

WHY DOES MY CREDIT CARD KEEP DECLINING EVEN WHEN I KNOW THAT THERE'S NO PROBLEM WITH IT?

First, double check that all of the information you've entered is correct. We find that mistakes with the postal codes and the CVV security code on the back of your credit card are the most likely culprits.

On occasion with online shopping, a credit card company may incorrectly flag your purchase as suspicious and automatically disallow the transaction. This shows in our store as declined or failed.

If this does keep happening to you, a quick call to the toll free number on the back of your credit card should solve the problem. Just let them know that you are making a transaction online with Libre Naturals and they will clear the current transaction plus usually flag all future Libre Naturals transactions as "safe".

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