Orders are shipped from our warehouse on Vancouver Island, British Columbia, by Canada Post expedited parcel service. The total delivery time includes the time it takes to process your order plus actual shipping time. Weekends and holidays are not included in business days.
Canada Post will only deliver to your door if you currently get door to door delivery service. If your location is serviced by a Superbox, they may place your package in a larger box or may serve you with a notice of where to pick it up. If your location is serviced only by PO box, please do not indicate your street address as your package will be undeliverable.
All deliveries by Canada Post take place during the business day during regular business hours. If you are not home and the driver feels it is unsafe to leave a package, a notice will be left with instructions for redelivery or a pickup location which could also include a Superbox where your items may get overheated during the summer months (freezing during winter will not harm our products). To avoid this, we suggest you ship to an address where someone is available to receive the delivery during business hours, such as your workplace.
If you order over the weekend, on a holiday or after 10 am on a business day, your order will not be processed until the next business day under normal business volume conditions.